Shipping policy

Shipping Policy – AlphaGEN.space

Last Updated: May 14, 2026

Thank you for shopping with AlphaGEN.space. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • Sundays
  • Public holidays
  • Major festival holidays

During high-demand periods, product launches, or promotional sales, processing times may be slightly extended.

Customers will receive an order confirmation email once the purchase is successfully placed.

2. Shipping Methods Available

We work with trusted courier and logistics partners to ensure reliable delivery.

Shipping methods may include:

  • Standard Shipping
  • Express Shipping (where available)
  • Cash on Delivery (if applicable)

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times may vary depending on your location and shipping method selected.

India Deliveries

  • Metro Cities: 3–7 business days
  • Other Cities/Towns: 5–10 business days
  • Remote Areas: 7–14 business days

International Deliveries (if available)

  • Estimated delivery: 7–21 business days

Please note that delivery timelines are estimates and may vary due to external factors.

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery location
  • Package weight
  • Shipping method selected

Shipping fees (if applicable) will be displayed at checkout before payment is completed.

We may also offer:

  • Free shipping promotions
  • Discounted shipping offers
  • Limited-time delivery deals

These offers may change without prior notice.

5. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking number
  • Courier partner details

Customers can use the tracking number to monitor shipment status through the courier’s tracking portal.

Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Issues and Delays

While we aim for timely deliveries, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • High shipping volume
  • Incorrect shipping information
  • Remote delivery locations

AlphaGEN.space is not responsible for delays caused by courier partners or circumstances beyond our control.

If your package is significantly delayed or marked as delivered but not received, please contact us promptly so we can assist in resolving the issue.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete address information is provided:

  • Delivery may be delayed
  • Additional shipping charges may apply
  • Orders may be returned to us

We are not responsible for lost shipments caused by incorrect address details submitted by customers.

8. International Shipping

We may offer international shipping to selected countries.

For international orders:

  • Delivery times may vary by destination
  • Customs duties, taxes, or import charges may apply
  • Customers are responsible for any applicable customs fees required by their country

AlphaGEN.space is not responsible for customs delays or additional import charges imposed by local authorities.

9. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or expected delivery date.

To help us investigate the issue, customers may be asked to provide:

  • Order number
  • Photos of damaged items/packaging
  • Delivery details

We will work with the courier partner to resolve the matter as quickly as possible.

10. Contact Information

For shipping-related questions or support, please contact us:

AlphaGEN.space
Email: topgclass1234@gmail.com
Website: AlphaGEN.space