Refund policy
Return & Refund Policy – AlphaGEN.space
Last Updated: May 14, 2026
At AlphaGEN.space, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help with a fair and transparent return and refund process.
Please read this policy carefully before requesting a return or refund.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within [10-15 DAYS] of delivery
- Be unused, unworn, and unwashed
- Include original tags, packaging, and accessories
- Be in the same condition as received
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund unless received damaged or defective:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Intimate wear or hygiene-sensitive items
- Products damaged due to misuse or improper handling
3. Return Request Process
To initiate a return, customers must contact us at:
Please include:
- Your order number
- Product details
- Reason for return
- Photos (if the item is damaged or defective)
Once your request is reviewed and approved, return instructions will be shared.
4. Return Timeframe
Approved returns must be shipped back within [after returning] days of receiving return approval.
Items sent back without prior approval may not be accepted.
5. Return Shipping Costs
Return shipping costs may vary depending on the reason for the return.
Customer Responsibility
Customers may be responsible for return shipping costs in cases such as:
- Change of mind
- Incorrect size selection
- Personal preference
Our Responsibility
If the item received is:
- Damaged
- Defective
- Incorrect
AlphaGEN.space may cover the return shipping costs where applicable.
Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.
6. Refund Process
Once the returned item is received and inspected:
- Customers will be notified regarding refund approval or rejection
- Approved refunds will be processed to the original payment method
Refunds are typically processed within [5-10 BUSINESS DAYS] after the returned item has been received and verified.
Processing time may vary depending on banks or payment providers.
7. Exchanges
We may offer exchanges for:
- Size issues
- Defective items
- Damaged products
- Incorrect products received
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, customers may receive:
- Store credit
- Refund
- Alternative replacement options
8. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within [48 HOURS] of delivery.
Customers may be asked to provide:
- Photos/videos of the product
- Packaging images
- Order details
We will review the issue and work to provide a replacement, exchange, or refund as quickly as possible.
9. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again
- Contact your payment provider or bank
- Reach out to us at [topgclass1234@gmail.com]
Some payment providers may take additional time to reflect refunds.
10. Cancellation Policy
Orders may only be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.
11. Contact Information
For return, refund, or exchange support, please contact us:
AlphaGEN.space
Email: [topgclass1234@gmail.com]
Website: AlphaGEN.space